FREQUENTLY ASKED QUESTIONS

What if I want to purchase an item I don’t see listed on the website?
Can I return a purchase made at a Little Switzerland or Jewels-St. Thomas store?
Can I return a purchase made on littleswitzerland.com
How do I purchase Little Switzerland Gift Cards?
Can I use my Little Switzerland Gift Card to make an online purchase?
May I replace a lost Little Switzerland Gift Card?
How do I check the balance on my Little Switzerland Gift Card?
What is the warranty on my branded jewelry purchase?
What is the warranty on my private label jewelry purchase?
What is the warranty on my watch purchase?
How do I send in my watch to Little Switzerland for service or repair? 

What if I want to purchase an item I don’t see listed on the website?

Please contact our Personal Shopping Service at (877) 800-9998 or email us at
shop@littleswitzerland.com

Can I return a purchase made at a Little Switzerland or Jewels-St. Thomas Store

No refunds can be made on purchases made at a Little Switzerland or Jewels-St. Thomas Store. Please see your purchase receipt for complete details.

Can I return a purchase made on littleswitzerland.com?

You can return your purchase up to 30 days from the date of the original receipt. Conditions apply. See returns & exchanges tab.

How do I purchase Little Switzerland Gift Cards?

You can purchase Little Switzerland Gift Cards at any our locations or by calling our Personal Shopping Service at (877) 800-9998.

Can I use my Little Switzerland Gift Card to make an online purchase?

Unfortunately you cannot use a Little Switzerland gift card to make an online purchase. Please call our Personal Shopping Service (877) 800-9998 for details.

May I replace a lost Little Switzerland Gift Card?

Gift Cards are treated as cash and are therefore not replaceable.

How do I check the balance on my Little Switzerland Gift Card?

Please contact Customer Service at (877) 800-9998.

What is the warranty on my branded jewelry purchase?

Branded jewelry is covered by the manufacturer’s warranty. Please refer to the warranty card you received with your purchase or visit the brand’s website for details.

What is the warranty on my private label jewelry purchase?

All private label jewelry purchases are covered by a 12 month warranty against defects in material and workmanship. Please review your purchase receipt for complete details.

What is the warranty on my watch purchase?

Your watch purchase is covered by the manufacturer’s warranty. Please refer to the warranty card you received with your purchase or visit the brand’s website for details.

How do I send in my watch to Little Switzerland for service or repair? 

For repairs, please contact our Customer Service Center for instructions by calling (877) 800-9998 or by email at customerservice@littleswitzerland.com. Alternatively, you can bring your watch to any of our retail locations.

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